Last updated: 8 September 2026
This Refunds & Returns Policy applies to retail purchases made through the Uniglobe Tools website and directly from Uniglobe Tools.
Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund if goods:
- Are faulty or unsafe
- Are not of acceptable quality
- Do not match their description, sample or demonstration model
- Are not fit for their normal purpose
- Are not fit for a purpose you told us about before purchase
- Otherwise fail to meet an applicable consumer guarantee
If goods have a major failure, you may choose a refund or replacement.
A major failure generally occurs where the goods:
- Would not have been purchased by a reasonable consumer had they known about the problem
- Are unsafe
- Are significantly different from their description, sample or demonstration model
- Are substantially unfit for their normal purpose and cannot be repaired within a reasonable time
- Are substantially unfit for a specific purpose you made known to us and cannot be repaired within a reasonable time
If goods have a minor failure, Uniglobe Tools may choose to repair, replace or refund the goods, provided the remedy is provided within a reasonable time.
Your rights under the Australian Consumer Law apply for a reasonable period, taking into account the type, price, quality and expected use of the goods. These rights are separate from, and in addition to, any manufacturer warranty.
Change-of-Mind Returns
Uniglobe Tools offers a voluntary change-of-mind return option for eligible products purchased through our website.
To request a change-of-mind return, please contact us within 30 days of delivery and provide your order number or other reasonable proof of purchase.
To be eligible, the product must be:
- Unused, unopened and in original, resalable condition
- Complete with all original accessories, manuals, components and included items
- Returned in its original packaging, with the packaging in resalable condition
- Free from damage, marks, wear, installation, modification or evidence of use
A change-of-mind return includes where you:
- Ordered the wrong product, model, size, fitting, specification or quantity
- No longer want or need the item
- Made an incorrect purchase
- Found the item cheaper elsewhere
- Bought an item that is incompatible with your equipment or application, unless Uniglobe Tools confirmed compatibility in writing before you placed the order
- No longer require the item because your project has changed, been delayed or been cancelled
Eligible approved change-of-mind returns will be refunded to the original payment method used for the order.
Original delivery charges are non-refundable for change-of-mind returns. You are responsible for the cost and safe return of goods for an approved change-of-mind return.
We recommend using a tracked and insured return service, particularly for high-value tools or equipment. Uniglobe Tools is not responsible for returned goods until they are received by us.
This voluntary change-of-mind policy does not apply to faulty goods or other valid claims under the Australian Consumer Law.
Special-Order and Non-Stock Items
Special-order, non-stock, indent, custom-configured and supplier-procured products are ordered specifically for you and are not ordinarily eligible for change-of-mind returns.
At our discretion, we may accept a change-of-mind return for an eligible special-order or non-stock item if:
- You contact us within 30 days of delivery
- The product is unused, complete and in fully resalable condition
- The supplier agrees to accept the item back, or we reasonably consider the product capable of resale
- All applicable supplier, return freight and handling costs can be confirmed
If we approve a return for a special-order or non-stock item, a 15% restocking fee may be deducted from the refund. We may also deduct any reasonable, non-recoverable supplier costs, return freight charges or handling costs that were disclosed to you before the return is approved, to the extent permitted by law.
No restocking fee or deduction applies to a valid remedy for goods that fail to meet a consumer guarantee.
Non-Returnable Change-of-Mind Items
Subject to your rights under the Australian Consumer Law, the following products are not eligible for change-of-mind returns, exchanges or refunds:
- Custom-cut, custom-mixed, personalised, modified or made-to-order products
- Special-order, non-stock or indent products, unless we approve the return in writing
- Consumables that have been opened, used or have broken seals, including blades, drill bits, abrasives, cutting discs, grinding discs, sanding products, adhesives, sealants, chemicals, lubricants, batteries and similar items
- Products that have been installed, assembled, modified, used, damaged or are no longer in resalable condition
- Clearance, ex-display, factory-second or “as-is” products where the relevant condition or defect was clearly disclosed before purchase and the return relates to that disclosed condition or defect
- Products returned without reasonable proof of purchase
- Products returned without first contacting us and receiving return instructions
This section does not affect your rights if goods are faulty or otherwise do not meet a consumer guarantee under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
Please inspect your order as soon as practical after delivery.
If you receive goods that are faulty, damaged, incorrectly supplied, incomplete or materially different from what you ordered, contact Uniglobe Tools promptly before returning the goods.
For goods damaged in transit, please contact us within 48 hours of delivery, where possible. To help us investigate the issue and make a carrier claim, please provide clear photographs of:
- The outer packaging, including any damage
- The shipping label
- The product and all affected parts
- The internal packaging, where relevant
The 48-hour request helps us investigate transit damage promptly. It does not limit your rights under the Australian Consumer Law.
To assess a reported issue, we may ask you to provide reasonable information, including:
- Your order number or reasonable proof of purchase
- Photos or video showing the problem
- The product serial number, where applicable
- Information about installation, use, maintenance and storage
- The product for inspection or testing
We may provide troubleshooting steps or refer the product to the manufacturer or an authorised repairer for assessment. This does not affect your rights under the Australian Consumer Law.
Where goods have a major failure, you may choose a refund or replacement. Where goods have a minor failure, Uniglobe Tools may choose to repair, replace or refund the goods, as permitted by the Australian Consumer Law.
When a Claim May Not Be Accepted
Subject to your rights under the Australian Consumer Law, we may decline a refund, replacement or repair where assessment confirms that the issue was caused by:
- Misuse, abuse, neglect, accidental damage or improper handling
- Incorrect installation, storage, maintenance or operation
- Use outside the product’s intended purpose, capacity, rating or specifications
- Use with incompatible accessories, consumables, equipment, voltage, power source, fuel or air supply
- Unauthorised repair, alteration, modification, disassembly or tampering
- Failure to follow the manufacturer’s instructions, maintenance requirements or safety directions
- Normal wear and tear, including normal wear of consumable components
This does not affect any remedy you may be entitled to where the goods fail to meet a consumer guarantee under the Australian Consumer Law.
How to Request a Return
Please contact Uniglobe Tools before returning any product.
When contacting us, please provide:
- Your full name and contact details
- Your order number
- The product name and details
- A clear description of the reason for your return request
- Photos or video where relevant
- The product serial number, where applicable
We will review your request and provide instructions for the next step. Depending on the circumstances, we may ask for further information, arrange a return method, provide troubleshooting support, or arrange an assessment.
Do not send goods freight collect or arrange return freight without our written approval, unless required by law.
Return Costs
Where goods are confirmed to have a major failure, were incorrectly supplied, or otherwise fail to meet a consumer guarantee, Uniglobe Tools will cover reasonable return costs or provide a prepaid return method where practical.
For a minor failure, return freight and remedy arrangements will be handled according to the circumstances and the Australian Consumer Law.
If assessment confirms that goods are not faulty, the issue is caused by misuse or another excluded cause, or the goods are not eligible for a voluntary change-of-mind return, you may be responsible for reasonable costs associated with return freight, inspection, testing, diagnosis, re-delivery or collection.
We will advise you of applicable costs before they are incurred where reasonably possible.
Refunds
Approved refunds will be issued to the original payment method used for the order, unless otherwise required by law.
Once approved, refunds are generally processed within 5 business days. Your bank, card provider or payment platform may take additional time to make the refunded amount available.
Where a refund is required under the Australian Consumer Law, it will be provided in accordance with the law.
Contact Us
To request a return, refund, replacement or product assessment, please contact us before returning the goods.
Uniglobe Tools
Email: info@uniglobe.com.au
Phone: +61 3 9706 5316
Please include your order number, product details and a clear description of the issue so we can assist you promptly.